Project ‘Biometric’pur – Reaching the Unreached

An Introduction to the initiative in District Balrampur – Ramanujganj

District Balrampur – Ramanujganj, situated in the North of Chhattisgarh, is one of the nine newly formed districts in the State. With large areas of the district covered by dense forests and undulating terrains, last mile delivery of government schemes remains a major challenge for the district administration. A significant part of the rural population is still devoid of basic utilities and services like electricity, internet and information about government welfare schemes. It is with these challenges in mindthe district administration has taken an initiative to provide each Gram Panchayat with a unique one stop counter – the Common Service Centres(CSCs) to connect the last individual with these basic services.

LokSewa Kendra

The Common Service Centre, as its name suggests, is an amalgamation of three basic services - the LokSewa Kendra, Apna CSC portal and the Panchayat Bank. With each of these, we aim to provide an umbrella of services that were either miles away or never reached the rural populace, at their door step. A separate bank like counter has been opened in each panchayat building with 24 hour electricity and internet connectivity manned by selected youth from the village trained as Village Level Entrepreneurs (VLE). The entire model has been designed as a revenue generating, self – sustainable model keeping in mind its suitability for remote rural areas. Moreover, with the VLEs earning a small commission from each service delivered, we envisage the CSC to develop into an employment generating activity for the currently unemployed youth. Once put in place, various products and services from private players can also be delivered by piggy – backing on the CSC network. Thus, the CSC creates a win – win situation; for the administration, local businesses as well as the end consumers and common people. The following sections give a brief description of the services provided at the CSC and the Human & Technical Resources put in place to make our CSCs a success.